Lisa M. Patterson @lunyad33
3 Hogan Ave., Nepean, ON K2E 5E8
(613) 617-5624 (mob.) , (613) 680-5284(home)
HOURS: Available Immediately, part-time or full-time.
OBJECTIVE: To improve my client service skills in a professional capacity.
- Language: English, French (spoken/reading), some spanish
CAREER & EDUCATION:
B.A: in Psychology from Carleton U, 2007, Ottawa, Canada
- Academic Record: Graduated B+ avg including coursework in CS, biology & math.
- CURRENT diploma in internet media design (web-development) from Algonquin
- Volunteer: Peer tutoring; coop marketing & media clerkship
OVERALL EXPERIENCE:
Most Recent: CSR for Convergys Canada in Ottawa ( 2008 - 2010)
- Two to three years in customer service, marketing, & administration (data entry , sales & secutity experience). (2006-2011)
- Two years in child care & education; including special education & tutoring. (2003-6)
- Three years building various administrative experience in retail, sales, office admin & food service: including sales, cash/ float, grocery, inventory/stock, & security averaging about 6 months each spring, summer or fall. (1999-2004)
JOB SKILL DETAILS:
· Market Research at Opinion Search, Inc. at Ottawa Office ( Summer 2007)
· Former Caregiver for special needs family (1 yr - Sept 2004 - May 05)
· Ticket Seller for Conklin/World’s Greatest Shows at the Ex (Aug. ‘03&4)
HUMAN SERVICE Duties:
- responded to employers / clients needs for communication regarding duties or messages
- supervised & directed use of educational tools in structured playtime
- assisted with individual educational need s required to integrate special needs student
- assisted with personal care needs & behavioural intervention for special needs individuals
TECHNICAL & ADMINISTRATIVE Skills:
- responded to customers billing or technical inquiries,
- recommended products based on customer inquiries for a select series of niche markets
- Solicited survey responses to market research questionnaires by telephone interviews
- Responsible for retail sales for Food service, Entertainment, & Parking
For More about.me; see about.me/lepatterson
References: AVAILABLE ON REQUEST
